Requests for returns, for any reason, must be received within 10 days of delivery to be considered.
Merchandise must be in like-new condition with all parts and components present, packed exactly as packed by the manufacturer, and without damage to the outer package. Opened “blister pack,” “blister card,” or sealed “blind box” merchandise that cannot be opened without cutting or tearing the package or its seal cannot be returned.
If the above conditions are met, we will authorize the return and will refund you in full for the merchandise costs when we receive the returned items. However, we cannot refund the original shipping cost or any return shipping costs.
Damaged or defective items must be returned to us as directed by our customer support team to be refunded as an authorized return. If these conditions are met, we will refund you in full for the merchandise costs, the original shipping cost, and any return shipping costs.
Damage to product packaging or boxes are not considered product damage. We are only able to consider returns in cases of damage or defects of the actual merchandise itself.
We reserve the right to reject claims of manufacturing defects on items in cases of obvious user abuse.
In case a package returned to us by the post office marked as “undeliverable” or “unclaimed”, or a package refused by the addressee for any reason, is not an authorized return. As such, it may not be eligible for a refund of the cost of merchandise, at our discretion.
The cost of shipping will never be compensated in the case of a package returned to us by the post office as undeliverable or unclaimed, or a package refused by the addressee for any reason.
If your package has incurred freight charges for its return to us, you are responsible for reimbursing us for those charges.
Returned international packages cannot be reshipped within Perú, and returned domestic packages cannot be reshipped internationally.